Legal · Last updated February 18, 2026

Refund Policy

How refunds, cancellations and downgrades work. Credits are consumed when a model is called — see the Terms of Service for how the credit system works.

The short version

  • · Paddle is our Merchant of Record and processes every refund under its refund policy.
  • · Cancel any time. Your plan stays active until the end of the billing period, then you return to Starter.
  • · Downgrades take effect at the start of your next billing period.
  • · Approved refunds can take 5–10 business days to reach your statement.
  • · The Starter plan is free, so there is nothing to refund.

Merchant of Record

All payments for FIVE STACK are processed by Paddle.com Market Limited (“Paddle”), our Merchant of Record. Paddle handles all billing, payments, and refunds on our behalf. Any refund requests are subject to Paddle's refund policy.

1. Refund Requests

If you are unhappy with your purchase or believe you have been charged in error, you can request a refund by contacting us or by contacting Paddle directly. Refund requests are reviewed and processed by Paddle in accordance with their refund policy.

2. How to Request a Refund

To request a refund, you can:

  • Email us at contact@fivestacks.dev with your account email, the transaction date, and a description of the issue
  • Contact Paddle directly through the receipt email you received at the time of purchase

Approved refunds are processed through Paddle and may take 5-10 business days to appear on your statement.

3. Subscription Cancellations

You may cancel your subscription at any time through the “Manage Subscription” button in your billing dashboard or by contacting us directly. Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • You retain access to all features of your plan until the period ends
  • Your account reverts to the free Starter plan after the period ends

4. Plan Downgrades

If you downgrade your plan (e.g., from Ultra to Pro), the change takes effect at the start of your next billing period. You retain your current plan's features until then.

5. Free Plan (Starter)

The Starter plan is free and includes 50 credits per month. No payment information is required. Since no payment is made, no refund applies.

6. Contact Us

If you have any questions about refunds or billing, please reach out to us at contact@fivestacks.dev.

7. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page. Continued use of the Service after changes constitutes acceptance of the updated policy.